Team Customer Comms
Product Marketer
Department
Marketing
Location
Remote (EMEA, US | EU)
Timezone(s)
GMT +2:00 to GMT -5:00
About PostHog
PostHog equips every developer to build better products. We are a single platform to analyze, test, observe, and deploy new features. We give engineers product & web analytics, session replay, feature flags, experiments, a CDP, SQL access, and a data warehouse… and there’s plenty more to come.
PostHog was created as an open-source project during Y Combinator's W20 cohort and had the most successful B2B software launch on HackerNews since 2012 - with a product that was just 4 weeks old. Since then, more than 70,000 companies have installed the platform. We've had huge success with our paid upgrades, raised $27m from some of the world's top investors, and have shown strong product-led growth - 97% driven by word of mouth.
We're growing quickly but sustainably - we're default alive, averaging 10% monthly revenue growth, with >$10m ARR. We're staying focused on building an awesome product for end users, hiring a handful of exceptional team members, and seeing fantastic growth as a result.
What we value
We are open source - building a huge community around a free-for-life product is key to PostHog's strategy.
We aim to become the most transparent company, ever. In order to enable teams to make great decisions, we share as much information as we can. In our public handbook everyone can read about our roadmap, how we pay (or even let go of) people, what our strategy is, and who we have raised money from.
Working autonomously and maximizing impact - we don’t tell anyone what to do. Everyone chooses what to work on next based on what is going to have the biggest impact on our customers.
Solve big problems - we haven't built our defining feature yet. We are all about shipping fast, talking to users, and iterating.
Who we’re looking for
As a Product Marketer, your job is to distil the exciting but chaotic happenings within PostHog into something more coherent. You'll focus on on driving awareness, adoption, and engagement of all our products. You'll collaborate with our sales team, engineers, marketers, and users to strengthen our position as the default all-in-one devtool.
Product Marketers at PostHog are hands-on, T-shaped people who take on a lot of varied responsibilities to support users and other teams. You’ll be one of the key voices for our company and will be comfortable being very visible to users, often taking the lead on our newest launches or weirdest ideas.
What you’ll be doing
Planning and running launch campaigns, onboarding experiments, and product announcements
Helping us grow special programs, such as PostHog for Startups, to make us a default tool for developers
Writing great copy for our emails, changelog, notifications, and in-product onboarding, or anywhere else someone asks for your expert assistance
Talking to users on a pretty much constant basis and distilling what you learn into case studies or feedback
Maybe doing partnerships too? We don’t know how important this is yet, but we're excited to find out
❌ What you won't be doing
Writing whitepapers, mission statements, or brand guidelines that nobody asked for.
You won't take the lead on website copy - our Website team does that, but you'll be pulled in to help from time to time.
Focusing on strategy alone. You'll need to make the plan, and then do the plan.
Spending multiple quarters planning big projects which don't have immediate impact.
Running yawn-worthy webinars and bombarding users with invitations to attend.
Chasing vanity metrics or asking people to swap their email for your exec summary.
Requirements
Must haves...
Excellent writing, researching, and communication skills. You're a writer at heart.
Experience working as a product marketer, growth marketer, content marketer, or similar.
Experience working on a technical product, or targeting developers as customers.
Experience running email campaigns, GTM campaigns, and/or sales partnerships.
Very nice to haves...
Familiarity or experience with data warehouses, CDPs, ClickHouse, or SQL.
You don’t have to be more technical than Joe, but it’d help (and isn't hard).
We believe people from diverse backgrounds, with different identities and experiences, make our product and our company better. That’s why we dedicated a page in our handbook to diversity and inclusion. No matter your background, we'd love to hear from you! Alignment with our values is just as important as experience! 🙏
Also, if you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!
#LI-DNI
Salary
We have a set system for compensation as part of being transparent. Salary varies based on location and level of experience.
Location
(based on market rates)Level
Step
Salary calculator
- Benchmark (United States - San Francisco, California) $218,000
- Level modifier 1
- Step modifier 0.95 - 1.04
Benefits
- Generous, transparent compensation & equity
- Unlimited vacation (with a minimum!)
- Two meeting-free days per week
- Home office
- Coworking credit
- Private health, dental, and vision insurance.
- Training budget
- Access to our Hedge House
- Carbon offsetting
- Pension & 401k contributions
- We hire and pay locally
- Company offsites
Get more details about all our benefits on the Careers page.
Your team's mission and objectives
Make sure customers have what they need to be successful with PostHog and deliver information in a way which sparks joy.
Make sure customers have the information they need to be successful with PostHog and deliver it in a way which sparks joy.
Improve our SLA achievement without causing a CSAT catastrophe (Ben & Ben)
- Rationale: Business as usual = A good start
- What we'll ship: Issue coming soon
- We'll know we're successful when: We're regularly hitting 90% SLA achievement for Normal+ prio tickets. CSAT doesn't fall below 80%.
Make everyone a subject matter expert as part of their onboarding (Abigail)
- Rationale: More experts = fewer escalations
- What we'll ship: Issue coming soon
- We'll know we're successful when: Everyone is an expert in something and we have a playbook for learning when we hire next.
Support users outside of Zendesk (Steven)
- Rationale: Other communities = good word of mouth
- What we'll ship: Issue coming soon
- We'll know we're successful when: We know if a community focus is worth it and we more regularly see users helping each other.
Centralize and improve all email comms (Joe)
- Rationale: Better processes = Easier messaging beta
- What we'll ship: See issue.
- We'll know we're successful when: We have all emails coming from C.io, campaign metrics generally improve, messaging beta goes well.
Make sure our upcoming betas and product launches are successful (Joe)
- Rationale: More products = More revenue.
- What we'll ship: See issue.
- We'll know we're successful when: We're successfully completing all launch plans and are getting enough users in each beta.
Side quests
Interview process
We do 2-3 short interviews, then pay you to do some real-life (or close to real-life) work.
- 1
Application (You are here)
Our talent team will review your applicationWe're looking to see how your skills and experience align with our needs.
- 2
Culture interview
30-min video callOur goal is to explore your motivations to join our team, learn why you’d be a great fit, and answer questions about us.
- 3
Technical interview
45 minutes, varies by roleYou'll meet the hiring team who will evaluate skills needed to be successful in your role. No live coding.
- 4
Founder interview
30 minutesYou have reached the final boss. It's time to chat with James or Tim.
- 5
PostHog SuperDay
Paid day of workYou’ll meet a few more members of the team and work on a independent project. It's challenging, but most people say it's fun!
- 6
Offer
Pop the champagne (after you sign)If everyone’s happy, we’ll make you an offer to join us - YAY!
Apply
(Now for the fun part...)
Just fill out this painless form and we'll get back to you within a few days. Thanks in advance!
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